HR Service Management – A Snapshot

HR Service Management – A Snapshot

HR Services are the management of interactions and relationships between employees and the HR department of an organization.

HR as a function includes areas, such as employee relations, benefits administration, policy governance, recruitment and employment, and performance management. The roles of HR function whether it is within an organization or in a HR Services provider comprise of:
• HR specialists who specialize in one or more HR disciplines such as Administration, Payroll, Personal Time Off and Vacation Time, and Health Benefits administration.
• HR Business Partners who work with a business group or in a geographical region to assist employees with questions, careers, performance management, and other employee relations requests.
• HR managers who monitor and measure the effectiveness of the HR group in supporting employees across the organization.
• HR Executives who ensure that the organization is compliant with federal, state, and local regulations.
• HR systems administrators who configure and maintain systems such as the central employee database, payroll, learning and performance management system, and others, including the Human Resources application.

HR Services enhance and support your organization and the relationships between your employees, and other departments in many ways.
• Employees can use automated HR Services through several channels such as telephone or web to seek clarifications on a variety of policy and practices areas.
• Employees can also chat with an HR agent with expertise on such questions.
• HR Services has the capability to create, manage, and view HR cases to answer questions and process the requests that employees submit.
• Managers can run reports and view overview information to monitor and manage work done by the HR department.

Benefit of using HR Services
• Provide standardized HR processes that include checklists, forms and templates for employees access.
• Employees can access HR services through an assortment of menu based offering, instead of sending emails, make phone calls, or personally visit HR for each request.
• Employees in turn can see the status of their requests.
• HR Services can track requests, progress and provide status reports
• Managers can use reports to help them understand the work their staff is performing to support the company.
• HR Services can provide continuous assessment of various HR deliverables and make significant improvements to such deliveries.
HR as a function includes areas, such as employee relations, benefits administration, policy governance, recruitment and employment, and performance management. The roles of HR function whether it is within an organization or in a HR Services provider comprise of:
• HR specialists who specialize in one or more HR disciplines such as Administration, Payroll, Personal Time Off and Vacation Time, and Health Benefits administration.
• HR Business Partners who work with a business group or in a geographical region to assist employees with questions, careers, performance management, and other employee relations requests.
• HR managers who monitor and measure the effectiveness of the HR group in supporting employees across the organization.
• HR Executives who ensure that the organization is compliant with federal, state, and local regulations.
• HR systems administrators who configure and maintain systems such as the central employee database, payroll, learning and performance management system, and others, including the Human Resources application.

HR Services enhance and support your organization and the relationships between your employees, and other departments in many ways.
• Employees can use automated HR Services through several channels such as telephone or web to seek clarifications on a variety of policy and practices areas.
• Employees can also chat with an HR agent with expertise on such questions.
• HR Services has the capability to create, manage, and view HR cases to answer questions and process the requests that employees submit.
• Managers can run reports and view overview information to monitor and manage work done by the HR department.

Benefit of using HR Services
• Provide standardized HR processes that include checklists, forms and templates for employees access.
• Employees can access HR services through an assortment of menu based offering, instead of sending emails, make phone calls, or personally visit HR for each request.
• Employees in turn can see the status of their requests.
• HR Services can track requests, progress and provide status reports
• Managers can use reports to help them understand the work their staff is performing to support the company.
• HR Services can provide continuous assessment of various HR deliverables and make significant improvements to such deliveries.

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